Delivery policy
Applies to all Spring Healthy Deli orders in Ho Chi Minh City. Last updated: September 6, 2026.
1. Delivery areas & fees
Spring delivers to many wards across Ho Chi Minh City. The fee is charged per delivery and depends on the area:
| Fee | Areas |
|---|---|
| 7,000đ | Gia Dinh, Thanh My Tay, Binh Thanh (Binh Thanh District); Cau Kieu (Phu Nhuan District); Tan Dinh, Sai Gon, Ben Thanh (District 1) |
| 10,000đ – 30,000đ | All other wards in the inner city and Thu Duc City |
| 35,000đ | Binh Hung Hoa, Tan Thoi Hiep, Trung My Tay, Binh Tan, Thoi An, Tan Tao, Long Binh, Long Phuoc, Long Truong |
Select your ward at checkout and the system will show the exact fee for your address.
2. Number of deliveries & delivery times
- Spring delivers all of the day's meals once, between 10:30 AM and 12:00 PM.
- Delivery days: Monday – Friday.
- Lunch + Dinner Combo: both meals are delivered together in the midday delivery.
3. Order confirmation & notifications
- Once your payment is confirmed, you receive a notification on Zalo and your order is scheduled for cooking.
- You can track your order status on the website under Track order (order code + phone number).
- If a delivery will be later than the scheduled time, Spring will let you know in advance on Zalo.
4. Dish swaps & pausing a plan
- Dish swaps: request before 8:00 PM the day before. Spring will do its best based on the ingredients available.
- Pausing: let us know before 8:00 PM the day before. Paused days are added to the end of your plan at no extra cost.
- Contact us on Zalo or the hotline to swap dishes or pause.
5. Delivery issues
- Order not received within the delivery window: call the hotline 0947 235 615 or message us on Zalo for help.
- Wrong dish / missing dish / problem with a dish: take a photo and message us on Zalo the same day so Spring can check and resolve it.
- Customer not at the address: the shipper will call the phone number on the order; please update the address / an alternative recipient before the delivery window if needed.
- For refunds / replacement meals, see our return policy.
6. Contact
- Hotline: 0947 235 615 (Mon–Fri, 7:00 AM–6:00 PM)
- Zalo: Send a message
- Kitchen address: 105 Nguyen Cuu Van, Gia Dinh Ward, Ho Chi Minh City